Bark Remote Support

Send diagnostics from your Bark Sync device to the Bark support team.

Requirements

Download Bark Remote Support

Click the button for your operating system to download the app.

Download for Mac Download for Windows
  1. Open the downloaded file Double-click BarkRemoteSupport.dmg in your Downloads folder.
  2. Install the app Drag Bark Remote Support into the Applications folder shown in the window.
  3. Open the app Double-click Bark Remote Support from your Applications folder. macOS will ask "Are you sure you want to open it?" — this is normal for apps downloaded from the internet. Click Open to continue.
    This prompt only appears the first time you open the app. Bark Remote Support is signed and verified by Apple.
  1. Extract the downloaded file Right-click BarkRemoteSupport-Windows.zip in your Downloads folder and choose Extract All.
  2. Open the extracted folder Open the BarkRemoteSupport folder that was created.
  3. Run the app Double-click BarkRemoteSupport.exe. Windows may show a "Windows protected your PC" warning — this is normal for apps downloaded from the internet. Click More info, then Run anyway.

Send Diagnostics

  1. Plug in your Bark Sync Connect it to your computer via USB. The app will show a green status when the device is detected.
    If macOS asks "Allow accessory to connect?", click Allow. This lets your computer communicate with the Bark Sync.
  2. Click "Send Diagnostics" The app will collect configuration and log data from your Bark Sync and send it directly to the Bark support team. This may take a minute.
  3. Wait for confirmation A green checkmark will appear when the diagnostics have been sent successfully. You can then close the app and unplug the Bark Sync.
Troubleshooting